Terms + Conditions

1. General​

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• You must be 16 years or older to use the float tank or cold plunge.

• Anyone under 18 must be accompanied on site by a responsible adult.

• All sessions must be booked in advance.

• You agree to follow all hygiene and safety guidance provided before, during, and after your session, including showering before entering the tank or tub.

• Revive Float reserves the right to refuse service if we believe safety, hygiene, or water quality may be compromised.

• Please arrive on time; late arrivals may result in reduced session time.

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2. Cancellation & Rescheduling Policy​

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• Cancellations made more than 24 hours before your appointment may be rescheduled free of charge to another available time.

• Cancellations made within 24 hours of your appointment may be rescheduled at the discretion of the owner, subject to availability. Rescheduling in this window is not guaranteed.

• No-shows will be charged in full. Missed appointments cannot be rescheduled or refunded and will be forfeited.

• If Revive Float needs to cancel due to operational issues, illness, or safety concerns, you will be offered the option to reschedule free of charge.

• Bundles and multi-session packages follow the same policy on a per-session basis.

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​This policy helps protect the limited availability of appointments while remaining fair and flexible wherever possible.

 

3. Gift Vouchers

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• Valid for 12 months from the date of purchase unless stated otherwise.

• Vouchers are non-refundable and cannot be exchanged for cash.

• Must be presented at the time of booking or redemption.

• Can be used toward any session, bundle, or product.

• Lost or damaged vouchers cannot be replaced.

• Bookings made with vouchers are subject to availability.

• Revive Float may adjust service availability, pricing, or offers at any time.

 

4. Health, Safety & Liability

 

4.1 Waivers

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• A signed health waiver is required prior to your first appointment.

• Waivers are valid for 6 months, after which a new waiver must be completed.

• You must notify Revive Float of any changes to your health, medication, or relevant medical conditions.

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4.2 Restrictions

 

You must not use the float tank or cold plunge if any of the following apply:

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• You have open wounds, contagious conditions, infectious illnesses, or incontinence.

• You are under the influence of alcohol or drugs.

• You have uncontrolled epilepsy, vertigo, or any condition that may cause loss of consciousness in water.

• You cannot safely enter or exit the tank/tub without assistance (unless arrangements have been agreed in advance).

• You have recently dyed your hair, used spray tan, or applied products that could contaminate the water.

• You have had a recent tattoo that is not fully healed.

• You fail to follow hygiene instructions, including showering to remove all creams, oils, and makeup.

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4.3 Floatation Therapy – Additional Safety Notes

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• Individuals with severe kidney disease, serious heart conditions, or pacemakers must obtain medical approval prior to floating.

• If you are 37+ weeks pregnant, you are advised to consult your midwife or doctor before floating.

 

4.4 Cold Plunge – Additional Safety Notes

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You must not use the cold plunge if:

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• You are pregnant.

• You have medical conditions that make cold exposure unsafe, including (but not limited to): uncontrolled high blood pressure, cardiovascular disease, heart conditions, asthma, diabetes, Raynaud's disease, susceptibility to frostbite

• You are taking medication affecting blood pressure or heart rate (e.g. beta blockers) without consulting a doctor first.

 

4.5 Personal Responsibility

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• Revive Float is not a medical facility and cannot provide medical advice.

• You participate voluntarily and accept responsibility for your own safety and wellbeing during and after your session.

• You must inform staff immediately if you feel unwell or have concerns at any time.

 

4.6 Water Contamination

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If contamination of the float tank occurs (accidental or otherwise) that requires drainage and sanitisation, Revive Float reserves the right to charge up to £800 to cover the cost of replacing the salt and water, plus associated loss of revenue.

 

4.7 Liability

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• Revive Float is not liable for injuries, adverse effects, or loss/damage to personal property arising from: failure to follow instructions, undisclosed medical conditions, misuse of equipment, personal items brought onto the premises

• Liability does not extend to unavoidable risks inherent in floatation or cold exposure.

• Nothing in these terms excludes liability for negligence.

 

5. Use of Facilities

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• Showering before your session is mandatory.

• No alcohol, recreational drugs, or disruptive behaviour on the premises.

• You must treat the cabin, waiting area, and equipment respectfully.

• Damage caused through misuse may result in repair or replacement charges.

• Revive Float reserves the right to refuse service if your behaviour or health presents risk.

 

6. Complaints

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If you are dissatisfied with any aspect of your experience, please email info@revivefloat.co.uk.

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• We aim to respond within 2 working days.

• Complaints raised via social media will be acknowledged but handled formally through email.

 

7. Privacy & Data Protection

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• Revive Float collects only the information necessary for bookings, payments, communication, and safety (including waiver data).

• Personal data may include: name, contact details, emergency contact, relevant health information, booking and payment history

• Your data is stored securely and never sold to third parties.

• Data may be shared with trusted service providers strictly for operational purposes (e.g. booking and payment platforms).

• Revive Float complies with UK GDPR requirements.

• CCTV may be used in external or communal areas for security. Never in float rooms, toilets, or other private spaces.

 

8. Pricing & Payments

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• All prices are in GBP and are subject to change.

• Payment is required at the time of booking unless stated otherwise.

• Discounts and offers cannot be applied retrospectively.

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9. Changes to Terms

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• Revive Float may update these Terms & Conditions at any time.

• Updates will be posted on the website and apply immediately to all bookings.