Ceramic Burner (for wax melts)

Returns & Refunds

We want you to be completely happy with your purchase. If for any reason you're not completely satisfied, we're here to help.

Returns

If you've changed your mind, you can return your item within 14 days of receiving your order for a full refund.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned with any original packaging where possible.

• Be accompanied by proof of purchase or your order number.

Please contact us before returning your item so we can provide return instructions.

Unless the item is faulty or incorrect, customers are responsible for the cost of returning items.

Faulty or Incorrect Items

If your order arrives damaged, faulty or you have received the wrong item, please contact us within 30 days of receiving your order.

Please include:

• Your order number.

• A brief description of the issue.

• Photos of the item where possible.

If the item is confirmed to be faulty, damaged or incorrect, we will offer a replacement, exchange or full refund, including any reasonable return postage costs.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 working days.

Please note that your bank or card provider may take additional time to process the refund.

How to Start a Return

To request a return, please contact us at:

Email: info@revivefloat.co.uk

Please include your order number and the reason for your return, and we'll be happy to assist you.